Terms of Service

ERGSS Family, ERGSS Family Care, ERGSS 24/7 Watch and Travel Protection · Last updated October 31, 2026

These terms are an agreement between you and Emergency Response & Global Security Solutions, LLC ("ERGSS," "we," "us") for the memberships you buy online: ERGSS Family, Family + ERGSS 24/7 Watch, ERGSS Family Care and Travel Protection (together, the "Service"). By creating an account or paying for a membership you accept these terms and our Privacy Policy. Organizations that buy ERGSS Global Watch, scheduling or consulting services under a signed agreement are governed by that agreement instead.

Please read this first.

ERGSS is not 911. In an emergency, call 911 or your local emergency number first, then tap SOS in the app.
ERGSS alerts, watches and coordinates. It is not insurance, and it does not include rescue, evacuation, security escorts or medical transport. When that kind of help is needed, we arrange it with you and it is billed separately at the actual cost.
The Service depends on the phone. It works only when the phone is on, charged, connected and has the app's permissions turned on.
Memberships renew automatically until you cancel, and you can cancel at any time.

1. What the Service does

ERGSS Family gives your household a private family map, arrive and leave alerts, check-ins, SOS and crash alerts, and alerts when a phone goes dark. With ERGSS 24/7 Watch, trained ERGSS watch officers also receive SOS, crash and missed check-in alerts and try to reach the person, follow their shared location, contact local emergency services and your emergency contacts, and keep you informed. ERGSS Family Care adds an SOS button, fall detection, a daily check-in, medicine reminders, health reports and a medical ID that first responders can scan; a Family Care member's location is shared only during an SOS, a fall or a crash. Travel Protection adds a destination brief, alerts and watch coverage for a specific trip outside the continental United States.

2. What the Service cannot promise

Alerts, fall detection, crash detection and location depend on the phone, its operating system, battery, signal, GPS, settings and permissions, and on networks that ERGSS does not control. Detection features can miss real events and can raise false alarms. Watch officers act on the information the Service receives and may be delayed or unable to reach a person or local responders. We work to keep the Service available around the clock, but we do not guarantee that it will be uninterrupted or error-free, or that any alert will be delivered or answered within a particular time.

3. Where it applies

Memberships cover the continental United States. Coverage abroad is available only through Travel Protection for the trip you book, or through an organization's separate agreement.

4. Your account and the people on it

You must be at least 18 to buy a membership. You are responsible for your account, your username and password, and activity on it.
You may add only people who agree to share their location, or children and dependents for whom you are the parent or legal guardian. For Family Care, you confirm that you have the member's permission, or the legal authority, to set it up for them.
Every member can see that their location is shared. Do not use the Service to track anyone without their knowledge or consent, or for any unlawful purpose.
Keep phone numbers, emergency contacts and medical information current. ERGSS relies on what you provide.

5. Health information

Medicine reminders, health reports and the medical ID are tools to help you and the people caring for you. They are not medical advice, diagnosis or treatment, and they do not replace a doctor, a pharmacist or emergency medical services.

6. Prices, billing and renewal

Prices are shown on the sign-up pages in US dollars. Sales tax may apply. There are no free trials.
Memberships are billed in advance, monthly or yearly, to the card you provide. Payments are processed by Stripe; ERGSS does not store card numbers.
Your membership renews automatically at the end of each billing period at the then-current price until you cancel. We will give you at least 30 days' notice by email before a price change takes effect on your membership.
Travel Protection is charged per traveler, per trip, at the price quoted for that trip.
Costs that ERGSS arranges for you during an emergency (for example evacuation, medical transport or security services) are not part of a membership and are billed separately at actual cost, with your approval where it can be obtained.

7. Cancelling and refunds

You can cancel at any time from your family page or by emailing info@ergss.com. Cancellation takes effect at the end of the billing period you have already paid for, and the Service continues until then. Payments already made are not refunded, except where the law requires a refund or ERGSS decides to give one. A Travel Protection purchase can be cancelled for a full refund before the trip starts.

8. Changes and ending the Service

We may improve or change the Service. We may suspend or end an account that is used unlawfully, to track someone without consent, or in breach of these terms, or that is unpaid. If we stop offering a membership, we will refund any unused prepaid period.

9. Limits on liability

To the fullest extent the law allows, the Service is provided "as is" and "as available," and ERGSS disclaims all implied warranties, including merchantability and fitness for a particular purpose. ERGSS is not liable for indirect, incidental, special or consequential damages, or for harm caused by the failure of a phone, network, third-party service or emergency responder. ERGSS's total liability for any claim relating to the Service is limited to the amount you paid for the Service in the twelve months before the claim. Some places do not allow these limits, so they may not apply to you in full.

10. Governing law

These terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Michigan, unless the law where you live requires otherwise.

11. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change materially affects your rights, we will tell you by email or in the app before it takes effect; continuing to use the Service after that means you accept the change.

12. Contact

Emergency Response & Global Security Solutions, LLC · info@ergss.com · (202) 978-2666 · ergss.com
Questions or problems: Report a problem or send feedback.

ERGSS · Emergency Response & Global Security Solutions, LLC